Customer Service Categories List at VIVO!

Our goal is to make your visit at VIVO! Cluj Napoca as pleasant as can be. Visit us you will find practical services that you can access from the information desk such as: luggage cabinets, baby strollers, charging stations for smartphones and many more. 

Family Amenities at VIVO! Cluj

VIVO! is a "big" place for children and also a comfortable one for parents, due to all the dedicated services. Benefit from the range of free services and amenities dedicated to families with kids, ask for them at Information Desk. We always try to offer your family a pleasant and comfortable time visiting VIVO! Cluj-Napoca.

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Family parking spaces

Parking spaces are always a challenge for all of us, especially for families. At VIVO! we offer dedicated parking spaces to facilitate their visit.

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Bracelets for child identification

Little children can easily get lost at the shopping centre. As we care about all families' peace of mind and as well as to ensure a pleasant visit, we have introduced the identification bracelets facility.

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Trolleys for children

VIVO! is "a big place" for children. Therefore, all parents with little kids have the option of borrowing pushchairs for free for a more pleasant and easier visit to VIVO!.

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Highchairs for children

If you are visiting us accompanied by your children, please note that you can use special children's chairs which make it very comfortable and safe for you and your child to eat.

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Microwave oven for heating food

At VIVO! we have a dedicated area with a microwave oven for heating your baby's food, so you can benefit from the convenience of feeding your baby a home-cooked meal at VIVO!. 

 
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Playground for kids outside

We have a safe playground with swings sets, a clubhouse climber and other fun elements for children to play.

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Baby care room

Taking care of your child is made easier. The VIVO! nursing rooms are always in the toilets areas and are dedicated to working mothers who need a private, safe and clean place for breastfeeding and for changing babies' nappies.

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Toilets/sinks adapted for kids

Most of our customers are families, therefore, we are always thinking about how to make their visit more pleasant.

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Enjoy all VIVO! Cluj-Napoca facilities

VIVO! Cluj-Napoca welcomes its customers with a variate list of facilities in order to offer a better shopping experience at each visit.

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Disabled parking

VIVO! therefore has an ample amount of reduced mobility long-term parking available to suit all needs.

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Wheelchairs

We therefore offer the possibility to all customers with reduced mobility to use dedicated means of transportation at VIVO!.

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Toilets adapted for disabled

At VIVO! customers with reduced mobility enjoy special attention within the shopping center through the services and facilities which are offered to them.

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Instant photo service

Are you out with friends, your loved one or do you need a photo for official documents?

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Bicycle racks

VIVO! is bicycle-friendly. We encourage you to visit us by any means of transportation, especially by bike, because being ecofriendly is our style.

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Bicycle repair station

We encourage you to visit us by any means of transportation, especially by bike, because being ecofriendly is our style.

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E-car charging station

VIVO! is eco-friendly. Why a charging station for electric cars? Because at VIVO! we care for the environment and appreciate our customers who care, too.

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Relaxing zones

We know that VIVO! is your meeting place with friends and that going shopping can also be tiring at times.

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Workout zone

All VIVO! customers who enjoy doing sports can benefit from special prices and very well-instructed personnel at our gym.

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Fragrance Point

You will be aware that VIVO! has its own style of offering you the best services, but did you know that VIVO! has its own smell?

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Music point

Do you enjoy listening to music while you shop? Then stop and listen to our playlist, too.

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Customer Info Point

We are here for you with all the information and support you might need. At all our shopping centres you will find an Info Desk point where you can ask for any information.

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Totem display

Are you wondering about the next event at our shopping centre, the cinema schedule or the latest offer from your favourite shop? You can check our display totems placed along the corridors of the shopping centre.

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Lockers & storage

Feel free to come with your luggage or fully laden to VIVO!. You can enjoy a pleasant stay because we have created a dedicated area where you can safely leave any luggage or clothes. 

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ATMs

You have everything you want for shopping at VIVO! and although most of our shops and stands accept your credit card, sometimes you need cash.

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Currency exchange office

Are you looking for a currency exchange office? At VIVO! you can find it. Easy and convenient at VIVO!, you have all the services you need. 

 
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WiFi

You are always connected at VIVO!. If it's time for a break, or you want to check our shop finder on the website, to chat or to find information on the internet, don’t forget that you can use our free and unlimited WiFi.

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Dry cleaner's

Do you dream of shopping or having a relaxing time at the shopping centre while your special clothes are being washed and dried at the dry cleaner's?

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Key copy point

If you ever need a copy of any keys, even your car keys, you can find this service at VIVO!.

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Printing and photocopying service

We all need a quick printing and photocopying service sometimes

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Sameday courier locker

Sameday courier locker uses easybox - a new delivery option for your orders placed at Smart Protection.

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Carwash

At VIVO! you have everything in one place. We know that you are a busy person, which is why we provide services that you can access while shopping or relaxing at the shopping centre, such as the carwash service.

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Taxi

Taxis are often the easiest way to reach us, which is why we provide a dedicated area for taxis at the entrance of the shopping centre.

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Directories map

All information - with shops by categories - can be found on the map. 

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Phone charging station

You are always connected at VIVO!. If it's time for a break, don’t forget to use the mobile phone charging stations to recharge your phone.

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Locker rooms

Feel free to come with your luggage or fully laden to VIVO!. You can enjoy a pleasant stay because we have created a dedicated area where you can safely leave any luggage or clothes. 

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Lost or found an item at VIVO! Cluj?

If you lose an item at VIVO! we will do our best to help you find it. If we find something we will safely deposit it in the lost objects area until we find the owner. If you lose an object in the shopping center and our staff or other customers have found it, they are instructed to bring them at the Information Desk. Many customers find their lost objects here and appreciate this service.

 

Lost or Found documents

If any documents are lost or found in VIVO! Cluj-Napoca please contact the Information Desk. The staff is instructed to help you or to guide you to the local authorities. All documents are held according to law.

 

Lost Child

If you notice your child is missing please visit the Information Desk at entrance 2 as soon as possible. 
Our staff will offer you the support needed to find your child.

 

Found Child

If you notice a child wandering around without their parents or an adult, please visit the Information Desk at entrance 2 as soons as possible. The VIVO! staff will inform the shopping cener visitors via a voice announcement and the found child will be taken to a safe place by our security officers.