Customer Service Categories at VIVO! Constanta
Enjoy our customer service and relax while visiting VIVO! Constanta. We have created the most practical services for all our customers including those with disabilities. We wish you a pleasant visit at VIVO!
Services for families at VIVO! Constanta
Come to VIVO! Constanta with your family and enjoy all the special services dedicated specially to our family visitors! Relaxation area, parking, cinema, playgrounds everything is available at VIVO! Constanta.
Family parking spaces
Parking spaces are always a challenge for all of us, especially for families. At VIVO! we offer dedicated parking spaces to facilitate their visit.
Bracelets for child identification
Little children can easily get lost at the shopping centre. As we care about all families' peace of mind and as well as to ensure a pleasant visit, we have introduced the identification bracelets facility.
Trolleys for children
VIVO! is "a big place" for children. Therefore, all parents with little kids have the option of borrowing pushchairs for free for a more pleasant and easier visit to VIVO!.
Highchairs for children
If you are visiting us accompanied by your children, please note that you can use special children's chairs which make it very comfortable and safe for you and your child to eat.
Sundays kids' entertainment
Playing, an interactive workshop, a meeting with fun entertainers and much more are organised at VIVO! each Sunday afternoon.
Playground for kids
At VIVO! you can shop and play with your little one. We have a safe playground with interactive items where your child can have a fun time.
Baby care room
Taking care of your child is made easier. The VIVO! nursing rooms are always in the toilets areas and are dedicated to working mothers who need a private, safe and clean place for breastfeeding and for changing babies' nappies.
The facilities in VIVO! Constanta mall
VIVO! Constanta offers you a wide range of facilities for you to feel comfortable, to have a great experience whenever you decide visit us.
The shopping center offers a wide range of facilities for your moments of relaxation whenever you visit VIVO! Constanta: elevators, escalators, clean toilets, ramp for people with disabilities, parking and many more.
VIVO! therefore has an ample amount of reduced mobility long-term parking available to suit all needs.
Toilets adapted for disabled
At VIVO! customers with reduced mobility enjoy special attention within the shopping center through the services and facilities which are offered to them.
VIVO! is bicycle-friendly. We encourage you to visit us by any means of transportation, especially by bike, because being ecofriendly is our style.
Battery recycling points
VIVO! is ecofriendly in many ways. One of them is making sure that at our shopping centre you can leave batteries for recycling.
E-car charging station
VIVO! is eco-friendly. Why a charging station for electric cars? Because at VIVO! we care for the environment and appreciate our customers who care, too.
We know that VIVO! is your meeting place with friends and that going shopping can also be tiring at times.
You will be aware that VIVO! has its own style of offering you the best services, but did you know that VIVO! has its own smell?
Do you enjoy listening to music while you shop? Then stop and listen to our playlist, too.
Customer Info Point
We are here for you with all the information and support you might need. At all our shopping centres you will find an Info Desk point where you can ask for any information.
Are you wondering about the next event at our shopping centre, the cinema schedule or the latest offer from your favourite shop? You can check our display totems placed along the corridors of the shopping centre.
You have everything you want for shopping at VIVO! and although most of our shops and stands accept your credit card, sometimes you need cash.
Currency exchange office
Are you looking for a currency exchange office? At VIVO! you can find it. Easy and convenient at VIVO!, you have all the services you need.
You are always connected at VIVO!. If it's time for a break, or you want to check our shop finder on the website, to chat or to find information on the internet, don’t forget that you can use our free and unlimited WiFi.
Instant photo service
Are you out with friends, your loved one or do you need a photo for official documents?
Do you dream of shopping or having a relaxing time at the shopping centre while your special clothes are being washed and dried at the dry cleaner's?
Key copy point
If you ever need a copy of any keys, even your car keys, you can find this service at VIVO!.
Printing and photocopying service
We all need a quick printing and photocopying service sometimes
Sameday courier locker
Sameday courier locker uses easybox - a new delivery option for your orders placed at Smart Protection.
At VIVO! you have everything in one place. We know that you are a busy person, which is why we provide services that you can access while shopping or relaxing at the shopping centre, such as the carwash service.
Taxis are often the easiest way to reach us, which is why we provide a dedicated area for taxis at the entrance of the shopping centre.
We are happy to help to find your lost items.
Contact our Info Desk and VIVO! Constanta team will help you.
Don't panic! If you have lost an item, please contact the Information Office as soon as possible to provide timely assistance.
Valuable objects found in VIVO! Constanta are handed over to the police station near the mall.
Identity documents or other documents found in VIVO! Constanta are handed over to the police station.
Children lost by parents in the shopping center are picked up by security agents and taken to the information office where an announcement is sent through the internal station of the shopping center to inform the parents.