Customer Service Categories at VIVO! Constanta

Enjoy our customer service and relax while visiting VIVO! Constanta. We have created the most practical services for all our customers including those with disabilities. We wish you a pleasant visit at VIVO!

Services for families at VIVO! Constanta

Come to VIVO! Constanta with your family and enjoy all the special services dedicated specially to our family visitors! Relaxation area, parking, cinema, playgrounds everything is available at VIVO! Constanta.

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Family parking spaces

Parking spaces are always a challenge for all of us, especially for families. At VIVO! we offer dedicated parking spaces to facilitate their visit.

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Bracelets for child identification

Little children can easily get lost at the shopping centre. As we care about all families' peace of mind and as well as to ensure a pleasant visit, we have introduced the identification bracelets facility.

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Trolleys for children

VIVO! is "a big place" for children. Therefore, all parents with little kids have the option of borrowing pushchairs for free for a more pleasant and easier visit to VIVO!.

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Highchairs for children

If you are visiting us accompanied by your children, please note that you can use special children's chairs which make it very comfortable and safe for you and your child to eat.

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Sundays kids' entertainment

Playing, an interactive workshop, a meeting with fun entertainers and much more are organised at VIVO! each Sunday afternoon.

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Playground for kids

At VIVO! you can shop and play with your little one. We have a safe playground with interactive items where your child can have a fun time.

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Baby care room

Taking care of your child is made easier. The VIVO! nursing rooms are always in the toilets areas and are dedicated to working mothers who need a private, safe and clean place for breastfeeding and for changing babies' nappies.

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Toilets/sinks adapted for kids

Most of our customers are families, therefore, we are always thinking about how to make their visit more pleasant.

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The facilities in VIVO! Constanta mall

VIVO! Constanta offers you a wide range of facilities for you to feel comfortable, to have a great experience whenever you decide visit us.
The shopping center offers a wide range of facilities for your moments of relaxation whenever you visit VIVO! Constanta: elevators, escalators, clean toilets, ramp for people with disabilities, parking and many more.

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Disabled parking

VIVO! therefore has an ample amount of reduced mobility long-term parking available to suit all needs.

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Toilets adapted for disabled

At VIVO! customers with reduced mobility enjoy special attention within the shopping center through the services and facilities which are offered to them.

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Bicycle racks

VIVO! is bicycle-friendly. We encourage you to visit us by any means of transportation, especially by bike, because being ecofriendly is our style.

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Battery recycling points

VIVO! is ecofriendly in many ways. One of them is making sure that at our shopping centre you can leave batteries for recycling.

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E-car charging station

VIVO! is eco-friendly. Why a charging station for electric cars? Because at VIVO! we care for the environment and appreciate our customers who care, too.

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Relaxing zones

We know that VIVO! is your meeting place with friends and that going shopping can also be tiring at times.

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Fragrance Point

You will be aware that VIVO! has its own style of offering you the best services, but did you know that VIVO! has its own smell?

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Music point

Do you enjoy listening to music while you shop? Then stop and listen to our playlist, too.

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Customer Info Point

We are here for you with all the information and support you might need. At all our shopping centres you will find an Info Desk point where you can ask for any information.

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Totem display

Are you wondering about the next event at our shopping centre, the cinema schedule or the latest offer from your favourite shop? You can check our display totems placed along the corridors of the shopping centre.

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ATMs

You have everything you want for shopping at VIVO! and although most of our shops and stands accept your credit card, sometimes you need cash.

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Currency exchange office

Are you looking for a currency exchange office? At VIVO! you can find it. Easy and convenient at VIVO!, you have all the services you need. 

 
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WiFi

You are always connected at VIVO!. If it's time for a break, or you want to check our shop finder on the website, to chat or to find information on the internet, don’t forget that you can use our free and unlimited WiFi.

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Instant photo service

Are you out with friends, your loved one or do you need a photo for official documents?

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Dry cleaner's

Do you dream of shopping or having a relaxing time at the shopping centre while your special clothes are being washed and dried at the dry cleaner's?

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Key copy point

If you ever need a copy of any keys, even your car keys, you can find this service at VIVO!.

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Printing and photocopying service

We all need a quick printing and photocopying service sometimes

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Sameday courier locker

Sameday courier locker uses easybox - a new delivery option for your orders placed at Smart Protection.

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Carwash

At VIVO! you have everything in one place. We know that you are a busy person, which is why we provide services that you can access while shopping or relaxing at the shopping centre, such as the carwash service.

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Taxi

Taxis are often the easiest way to reach us, which is why we provide a dedicated area for taxis at the entrance of the shopping centre.

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Directories map

All information - with shops by categories - can be found on the map. 

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We are happy to help to find your lost items. 

Contact our Info Desk and VIVO! Constanta team will help you.

 

Don't panic! If you have lost an item, please contact the Information Office as soon as possible to provide timely assistance.

 

Found objects

Valuable objects found in VIVO! Constanta are handed over to the police station near the mall.

 

Documents

Identity documents or other documents found in VIVO! Constanta are handed over to the police station.

 

Lost children

Children lost by parents in the shopping center are picked up by security agents and taken to the information office where an announcement is sent through the internal station of the shopping center to inform the parents.

GDPR

Tripont INVEST SRL, a legally established company and operating according to the laws of Romania, with its registered office in Bucharest, Sector 1, Șos. Bucharest-Ploiesti, no. 73-81, building 3, ground floor, approx. 31, registered at the Trade Registry Office under no. J40/12353/2004, Unique Registration Code RO 166442384, through the provider of guard and security services, licensed in this regard, ZIP ESCORT S.R.L. based in Constanța, Str. Spring, no. 67C, Tel. 0241 – 515 717, Fax 0241 696962, office@zip-escort.ro, processes your personal data – image – as an operator.

The processing of this personal data is carried out by automated means, respectively by the use of video surveillance cameras, installed at the entrance and in the premises of buildings and parking spaces located in the municipality of Constanța, Bd. Aurel Vlaicu, No. 220, Constanța county, known together as VIVO! Constant.

The company processes your personal data, mentioned above, exclusively for the purpose of security, guarding and protection of the shopping center, its own or subcontracted staff and its visitors, as well as their goods and material values, there being a legitimate interest in what concerns the processing of personal data.

The processing of your personal data takes place whenever you use the parking lot of the shopping center or are in its premises. Restrooms are exempt from video surveillance, as we want to ensure and protect your privacy.

 

The personal data collected are intended for use only by the company, as the operator and the person authorized in this regard, which processes them only on behalf of the operator and for the purpose indicated above. Your data is not transferred to another state that does not provide the necessary parameters for security and protection of personal data, according to regulation (EU), 2016/670. They will be processed for a maximum period of 30 days, after which they will be deleted.

According to EU regulation 2016/679 (GDPR), you benefit from the right of access, rectification, the right to obtain data deletion or restriction of processing, the right to data portability, the right to oppose, the right not to be subject to a decision based solely on automatic processing.

To exercise these rights, but also for any complaints related to data protection, you can contact the company with a written, dated and signed request, sent to the address of the shopping center or to e-mail: constanta@vivo-shopping.com

If you consider that your personal data is processed differently than in accordance with the applicable legislation, you can contact the National Supervisory Authority for the processing of personal data, with headquarters in Romania, Bucharest, Bd Gheorghe Magheru, 28-30, postal code 010336, by accessing the website www.dataprotection.ro, telephone 0318 059 211 or email: anspdcp@dataprotection.ro. You are also recognized as having the right to go to court.