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How to find us

Contact

VIVO! CLUJ-NAPOCA

Str. Avram Iancu, Nr. 492-500,
Floreşti, 407280

Contact to each shop can be found in the "Shops" subpage

Info Desk:
Phone: +40 364 41 34 22
E-mail: cluj-napoca@vivo-shopping.com

Center management company:
Phone: + 40 364 41 34 23
Fax: + 40 364 41 34 24
E-mail:

Emergency contact/Security dispatch:
Phone: + 40 364 41 34 20

Free of charge

SERVICES FOR CUSTOMERS

VIVO! Cluj-Napoca comes to the assistance of its customers via the Info Desk, which is located in the Matei Corvin Square, at the 2nd entrance in the center (click here to locate on map). The Info Desk is open during center regular hours (10.00 – 22.00).
Here, customers can find trained personnel who are always available to assist them with their questions.

The Info Desk can be contacted via phone at +40 364 41 34 22 or by e-mail at cluj-napoca@vivo-shopping.com

LOCKERS
84 lockers are available at entrance number 2. Should you need to use one, please visit the Info Desk and ask for a key.


MOTHER AND CHILD ROOMS
4 mother and child designated rooms are available for use in VIVO! Cluj-Napoca. 

SPECIAL NEEDS ACCESS
The center is entirely accessible for people with disabilities.

WHEELCHAIRS
In order to make the visit of our customers with special needs as convenient as possible, 2 wheelchairs can be borrowed by those in need from the Info Desk.

SPECIAL NEEDS PARKING
There are 60 parking places designated to our special needs customers. The places are distributed at the 4 entrances in the center.

DEFIBRILLATOR
A defibrillator has been installed nearby the Info Desk and can be used in case of an emergency. The Info Desk personnel may offer first aid assistance and is trained in using the defibrillator.

LOST AND FOUND
If you lost or found something while visiting our center, please contact the Info Desk as soon as possible, so we may offer timely assistance.

KIDS IDENTIFICATION BRACELETS
Do you shop with your kid next to you? VIVO! Cluj-Napoca offers you a new free service - kids identification bracelets. Ask for the bracelet at the Info Desk, get you kid a colorful bracelet, write down your name and phone number and find him faster, if lost. For your child's safety use a free identification bracelet!

BIKE REPAIR STATION

Starting with the month of May, VIVO! Cluj-Napoca offers customers a new free of charge service – self repair bicycle repair station. It is located at the third main entrance.


MOTO STATION

Starting with the month of September, you can combine your motorcycle rides with shopping. Now you can your motorbike in our new Moto station from VIVO! Cluj-Napoca located at the entrance #2.

 



For a fee

SERVICES FOR CUSTOMERS

MOBILE DEVICES CHARGING STATIONS
Customers have the opportunity to charge their mobile devices using either one of the two dedicated charging stations. One of them is placed in the food court, near the C&A store, at the pillar with the ING ATM, while the second one is placed in the Matei Corvin square, near the Info Desk, at the pillar with the Raiffeisen ATM.

CONDUCT AND SECURITY SPECIFICATIONS WHILE VISITING THE CENTER

CLOTHING/ATTIRE
Appropriate clothing, including shirts and shoes, must be worn at all times when visiting the center.
Wearing gear which deliberately obscures the face, such as helmets, is not permitted.

ANIMAL ACCESS
It is prohibited to bring animals into the center. The only exceptions to be made refer to animals trained to assist persons with disabilities or to small animals which can be carried in a specially designated purse at all times during the visit in the center.

BIKES/ROLLER SKATES/SKATEBOARDS/PUSH SCOOTERS/TRICYCLES
It is strictly forbidden to use bikes, roller skates, skateboards, tricycles or push scooters on the common areas of the center. The only exception to be made is when themed like events are organized and specially designated areas are installed.

CONDUCT
Customers must conduct themselves respectfully towards others and the property, when visiting the center. Conduct that interferes with or endangers business or guests is prohibited. Such conduct may include running, loud offensive language, spitting, throwing objects, fighting, obscene gestures, etc.
Intimidating behavior by groups or individuals, loitering, engaging in soliciting, blocking storefronts, hallways, fire exits or escalators, and walking in groups in such a way as to inconvenience others is prohibited.
Distribution of flyers requires the prior written consent of the VIVO! Cluj-Napoca management.

CONTACT SECURITY
VIVO! Cluj-Napoca Security can be reached at +40 364 41 34 20.

Are you interested in renting the premises?

We will be happy to advise you!

VIVO! Cluj-Napoca

VIVO! is an IMMOFINANZ AG Brand

Behind the VIVO! brand lies a successful real estate group with extensive shopping centre experience.


The owner

IMMOFINANZ is a commercial real estate group whose activities are focused on the retail and office segments of seven core markets in Europe: Austria, Germany, Czech Republic, Slovakia, Hungary, Romania and Poland. The core business covers the management and development of properties, whereby the STOP SHOP (retail), VIVO! (retail) and myhive (office) brands represent strong focal points that stand for quality and service. The real estate portfolio has a value of approx. EUR 4.5 billion and covers more than 210 properties. IMMOFINANZ is listed on the stock exchanges in Vienna (leading ATX index) and Warsaw. Further information under: http://www.immofinanz.com

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