VIVO! Cluj-Napoca comes to the assistance of its customers via the Info Desk, which is located in the Matei Corvin Square, at the 2nd entrance in the center (click here to locate on map). The Info Desk is open during center regular hours (10.00 – 22.00).
Here, customers can find trained personnel who are always available to assist them with their questions.
The Info Desk can be contacted via phone at +40 364 41 34 22 or by e-mail at firstname.lastname@example.org
84 lockers are available at entrance number 2. Should you need to use one, please visit the Info Desk and ask for a key.
MOTHER AND CHILD ROOMS
4 mother and child designated rooms are available for use in VIVO! Cluj-Napoca.
SPECIAL NEEDS ACCESS
The center is entirely accessible for people with disabilities.
In order to make the visit of our customers with special needs as convenient as possible, 2 wheelchairs can be borrowed by those in need from the Info Desk.
SPECIAL NEEDS PARKING
There are 60 parking places designated to our special needs customers. The places are distributed at the 4 entrances in the center.
A defibrillator has been installed nearby the Info Desk and can be used in case of an emergency. The Info Desk personnel may offer first aid assistance and is trained in using the defibrillator.
LOST AND FOUND
If you lost or found something while visiting our center, please contact the Info Desk as soon as possible, so we may offer timely assistance.
KIDS IDENTIFICATION BRACELETS
Do you shop with your kid next to you? VIVO! Cluj-Napoca offers you a new free service - kids identification bracelets. Ask for the bracelet at the Info Desk, get you kid a colorful bracelet, write down your name and phone number and find him faster, if lost. For your child's safety use a free identification bracelet!
BIKE REPAIR STATION
Starting with the month of May, VIVO! Cluj-Napoca offers customers a new free of charge service – self repair bicycle repair station. It is located at the third main entrance.
Starting with the month of September, you can combine your motorcycle rides with shopping. Now you can your motorbike in our new Moto station from VIVO! Cluj-Napoca located at the entrance #2.